Tutorspedia

Solving The Crisis Of Immediacy: How Digital Technology Can Transform The Customer Experience Case Study Help Analysis With Solution Online

 
Glancing for case solution online puts together each minute information in one place along with the assistance of highly certified and professional tutors who has the ability to scan your mind from its core and improve the quality of education. They prove themselves best in answering your questions ranging from the simplest one to the toughest. Keeping in mind the catching power and understanding ability of every student we provide the required solutions bit by bit by working relentlessly so that everyone can gain full knowledge without any difficulty. For preparing the students for extreme conditions we provide different worksheets and practice papers through which they can solve every question coming in their way. Considering the social and economic conditions of the students we charge you the most reasonable prices in comparison to other online services.
 
Marketers are currently facing a ‘crisis of immediacy’ challenge: how to meet consumers’ need to receive content, expertise, and personalized solutions in real time during their shopping experience. Today’s digital technologies-such as video conferencing, location-based mobile apps, and augmented reality-provide a highly personalized and immersive environment that allows for interactivity and rich information exchange between the brand and consumer. We conducted in-depth interviews with over 35 retailers, large-scale surveys with international shoppers, and pilot projects with stores and banking institutions to study how companies are leveraging digital technologies to transform the customer experience. Our findings show that there are two main technology-based models that organizations are deploying to support customers’ immediate needs: the remote expert and the digital assistant. We provide company examples of both models, as well as when they are most appropriate and success factors to inform managers.